Refund & Cancellation Policy

Last updated: 4 August 2026

At Arashk, we stand behind the work we do. This page sets out our full refund and cancellation policy for the services we provide, including the timeframe to request a refund, how refunds are issued, and the steps to request one. It also explains the rights you have under the Australian Consumer Law that we can never take away.

Please read this policy before purchasing. By purchasing a service or subscribing to a service plan with us, you agree to these terms.

Services, not physical products

Arashk supplies professional digital marketing and web services, including GEO & AI Search Optimisation, Website Design, SEO, Digital Marketing, Website Care, and Online Presence Management. Because these are services performed by our team rather than physical products, they are not shipped and cannot be physically returned. Instead, this policy explains how cancellations and refunds work for services.

Cancellation and refund window

You may cancel a purchased service and request a refund within 7 days of your purchase date, provided we have not yet commenced work on your project. In that case, you’ll receive a full refund.

If work has already begun within that window, you may still cancel, and we’ll refund any amount paid that exceeds the value of work already completed and time already invested up to your cancellation date.

This window applies from the date of purchase. For ongoing monthly services, see “Ongoing services” below.

How refunds are issued

• Refund method: Refunds are issued to your original payment method (for example, the card or account used to pay). We don’t issue store credit in place of a refund unless you request it.
• Processing time: Approved refunds are processed within 5 business days of approval. Your bank or payment provider may take a further 3 – 7 business days for the funds to appear in your account.
• No fees: We don’t charge a restocking or cancellation fee on refunds issued within the cancellation window described above.

How to request a cancellation or refund

1. Email us within the cancellation window, quoting your order or invoice number and the service you’d like to cancel.
2. Tell us briefly the reason for the cancellation — this helps us improve, and lets us resolve any issue quickly.
3. We’ll confirm receipt and review your request within 2 business days.
4. Once approved, we process your refund within the timeframe above and email you confirmation.

Change of mind

Our services are booked and delivered based on your instructions and the scope we agree together. Outside the cancellation window above, if you change your mind after work has begun — for example, you decide you no longer want the service, or you’d prefer a direction outside the agreed scope — we’re not able to refund work already completed or time already invested. Any additional or changed work will be quoted separately.

Project work and ongoing services

Project-based work (e.g. website design, one-off builds)

• A deposit of 50% secures your booking. It is refundable within the cancellation window above if work hasn’t commenced; once work commences it is non-refundable, as it reserves our time and covers initial planning.
• If you cancel a project midway, you’ll be invoiced for work completed up to the cancellation date, and any amount paid beyond that is refunded to your original payment method.

Ongoing / monthly services (e.g. Website Care, SEO, Digital Marketing retainers)

• These run on a minimum-term basis. You can cancel with 30 days’ written notice.
• Fees for the current billing period are non-refundable, as the work is scheduled and often already underway. No further billing occurs after your notice period ends.
• You retain ownership of your website and marketing assets.

Our commitment to getting it right

We’d rather fix a problem than lose your trust. For every engagement:

• We agree the scope, deliverables, and success measures with you in writing before work begins.
• We include a defined number of revision rounds in each project or package.
• If a deliverable doesn’t meet the brief we agreed, we’ll correct it at no extra cost, within the revision terms of your proposal or plan.

If you’re ever unhappy with our work, tell us first — most issues are resolved quickly and directly.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our services come with guarantees that cannot be excluded. In particular, our services must be provided with due care and skill, be fit for the purpose we agree with you, and be delivered within a reasonable time.

If we fail to meet one of these guarantees, you may be entitled to a remedy:

• Minor failure — we’ll fix the problem within a reasonable time. If we can’t or don’t, you may seek a refund for the unfixed portion or engage someone else to correct it and recover reasonable costs.
• Major failure — you may cancel the service and receive a refund for the unused portion, or keep the contract and seek compensation for the difference in value between what was delivered and what you paid for.

You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee. More information is available from the Australian Competition and Consumer Commission at www.accc.gov.au.

Contact us

Arashk

Website: arashk.com.au

We aim to respond to all refund and cancellation requests within 2 business days.

This policy is dedicated to refunds and cancellations and should be read alongside our Terms of Service. Where a signed service agreement conflicts with this policy, the service agreement prevails.